Privacy Policy (UK GDPR)

Last updated: 12 March 2026

1. Who we are

This Privacy Policy explains how Pukk Thai Takeaway (“we”, “us”, “our”) collects and uses personal data when you use our website and online ordering service.

  • Trading name: Pukk Thai Takeaway
  • Address: 24 Hockerill Street
    Bishops Stortford , CM23 2DW
  • Privacy email: [[PrivacyEmail]]

2. Personal data we collect

  • Identity & contact: name, phone number, email, delivery address
  • Order data: items ordered, order notes, order history
  • Payment data: payment status, transaction references (we do not store full card details)
  • Technical data: IP address, device/browser information, cookies and usage data
  • Communications: messages and support queries

3. How we use your data (lawful bases)

  • To process and fulfil your order (contract)
  • To take payment and prevent fraud (contract / legitimate interests)
  • To provide customer support and handle complaints (legitimate interests)
  • To comply with legal obligations (e.g., tax/accounting) (legal obligation)
  • To send marketing where you have opted in, where required (consent)

4. Who we share data with

  • Payment processors (to process card payments)
  • Delivery staff/drivers (to complete delivery)
  • Website/ordering platform providers (hosting, maintenance, security)
  • Professional advisers and authorities where required by law

5. International transfers

If any supplier processes data outside the UK, we ensure appropriate safeguards are in place where required (such as approved contractual protections).

6. Data retention

We keep personal data only as long as necessary for the purposes described above, including legal and accounting requirements.

7. Your rights

You have rights under UK GDPR, including access, correction, deletion, restriction, data portability, and objection. You can also complain to the ICO (Information Commissioner’s Office).

8. Cookies

We use cookies and similar technologies to operate the website and improve performance. See our Cookie Policy for details and how to manage preferences.

9. Contact

For privacy requests, contact: [[PrivacyEmail]].